If you’re dependent on medical equipment, have long term ill-health, are disabled, elderly, or have young children, you’re eligible to be on the Priority Services Register for power cuts.


This means during an outage you can call a priority number and you’ll get regular updates until your power is back on. Visit www.ukpowernetworks.co.uk.

Meanwhile, if your water supply is affected there are special services available if you are elderly, vulnerable or have young children:

  • If you’re a Sutton and East Surrey Water customer and you suffer from ill health, have a disability or have young children living with you, call 01737 785606 to join the Priority Services Register. Once registered they will let you know as soon as possible if your water supply is turned off.
  • Thames Water customers who have mobility or sight problems should register with the Special Assistance Register, call 0800 009 3652.

Southern Water customers with individual needs should register by telephoning the free helpline on 0800 027 0800.